CUSTOMER SERVICE AGENT MULTI CLIENT GROUP
CUSTOMER SERVICE AGENT MULTI CLIENT GROUP
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client following program guidelines and call center standards.
General Job Responsibilities
Provide excellent customer service over the phone to luxury vehicle owners of different brands.
Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario.
Provide support over the phone to the Police when a vehicle is reported stolen following the stablished protocols.
Assist the customer in any type of emergency and connect with the respective entities such as Law Enforcement 911 Emergency Services etc.
Exhibit high level of professionalism in interactions with colleagues Team Leads Operations Managers etc.
Collaborate with other call center agents in realtime to share information and coordinate a unified response.
Perform other functions related to the position.
Qualifications :
Minimum of High School Diploma.
23 years of experience working in a call center environment.
Excellent communication skills both verbal and written.
Proficient in Microsoft Office and webbased applications.
Proficient in rapid response via instant messaging applications ensuring swift and effective communication in timesensitive situations.
Customer service oriented.
Teamwork oriented.
Multitask.
Demonstrate situation specific empathy.
Strong interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fastpaced environment with daily work processing deadlines.
Ability to work effectively without supervision.
Strong in leadership empathy communication and team orientation.
Emotional resilience Ability to remain calm composed and empathetic while dealing with distressed callers.
English C1
Additional Information :
Bosch Service Solutions Costa Rica (@boschcostarica) Instagram photos and videos
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
