Claims Coordinator ZR19112JOB
Claims Coordinator ZR19112JOB
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2years
USD USD 5 - 850
1 Vacancy
Job Description
This is a remote position.
- Fulltime
- 40 hours per week or 8 hours per day
- Monday Friday
- 9:00 AM 6:00 PM Sydney Time
- With 1 hour unpaid break in between
- Reviewing the validity of each guest claims submitted by internal and external parties
- Contacting the guests via emails or phone calls and communicating the claims in a polite and professional manner
- Identifying errors in guest claims and promptly addressing them
- Approving the use of security fees when needed
- Allocating and reconciling the incoming and outgoing money from guest claims
- Reviewing guest refunds provided by Airbnb and contacting Airbnb when the refund was invalid
- Reviewing the cancellation cost charged by Airbnb and asking for the waiver when possible
- Summarizing the monthly activities of the claims
- Reporting the use of security fee for the month
- Reporting the active claims at the end of each month
- Work collaboratively with crossfunctional teams to ensure that all claims meet the deadline are handled in the most efficient ways and receive the favorable outcomes for the company
- Share insights and contribute to the continuous improvement of processes.
Requirements
- Minimum 2 years in an admin support data reporting or coordinator role.
- Excellent verbal and written communication and a high proficiency in English
- You love numbers and data you re not scared of formulas and calculations
- Strong problemsolving abilities and a proactive mindset
- You re very comfortable with using technology digital systems and multitasking
- You re resilient stress doesn t stress you out.
- Strong internet connection and fast speed and appropriate working from home space
- Additional consideration will be given if you have prior experience in the shortterm rental industry property management and/or housekeeping demonstrating familiarity with related processes and dynamics.
Minimum 2 years in an admin support, data reporting or coordinator role. Excellent verbal and written communication and a high proficiency in English You love numbers and data - you re not scared of formulas and calculations Strong problem-solving abilities and a proactive mindset You re very comfortable with using technology, digital systems and multi-tasking You re resilient - stress doesn t stress you out. Strong internet connection and fast speed and appropriate working from home space Additional consideration will be given if you have prior experience in the short-term rental industry, property management and/or housekeeping, demonstrating familiarity with related processes and dynamics.
Education
N/A
Employment Type
Full Time
