Insurance Verification Specialist - Virtual Assistant
Insurance Verification Specialist - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a dedicated detailoriented and experienced Insurance Verification Specialist to join our client s growing team. In this role you will be responsible for verifying insurance eligibility and benefits managing insurancerelated tasks and supporting our administrative operations. You will play a critical role in helping our client s patients receive the highest level of care by ensuring smooth communication between our client s practice insurance providers and patients.
About our client:
At Catalyst Physical Therapy & Wellness our company culture is rooted in community encouragement and healing. We are driven by humility a hunger for growth and emotional intelligence. Our team members are compassionate effective communicators who embody kindness and believe in the power of holistic care. We recognize that true healing happens when individuals are empowered to invest in their own wellbeing and we are dedicated to fostering that commitment. With a creative solutionsfocused approach we think outside the box to overcome challenges and provide personalized care that helps our clients thrive in every aspect of their wellness journey.
Responsibilities:
Insurance Verification & Authorization:
Verify patient insurance eligibility and benefits for physical therapy services.
Obtain preauthorizations for procedures as required.
Liaise with insurance providers to clarify coverage details and resolve discrepancies.
Explain insurance benefits to patients and assist them with insurancerelated queries.
Administrative Support:
Input insurance information from all types of insurance groups into Prompt EMR software.
Coordinate with medical staff to manage therapists schedules and patient appointments.
Confirm patient appointments and send appointment reminders.
Handle patient inquiries (phone/email) in a friendly and professional manner.
Maintain and update patient records and files with accurate insurance information.
Manage the appointment calendar and waitlist.
Assist in the new patient intake process.
Ensure patient privacy and confidentiality according to HIPAA regulations.
Claims & Billing:
Process and submit claims to insurance providers.
Follow up on unpaid claims and resolve billing discrepancies.
Post payments to patient accounts and track the status of pending claims.
Review and appeal denied claims.
Generate billing reports for management.
Ensure compliance with coding and billing regulations.
General Administrative Tasks:
Maintain electronic medical records.
Data entry and generate basic reports.
Coordinate and maintain daily schedules.
Assist patients with appointmentrelated inquiries.
Requirements
Required:
Experience with Prompt EMR software is a must.
Strong knowledge of insurance verification eligibility and benefits.
Excellent communication skills both verbal and written.
Proven ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
Experience in patient scheduling and client interface.
Detailoriented with strong organizational skills.
Ability to work independently and as part of a team.
Preferred:
Experience with TheraOffice clearinghouse.
Knowledge of healthcare coding billing regulations and insurance claim procedures.
Previous experience in a physical therapy or healthcare setting is a plus.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
