Associate IT Admin EMEA Shift
Associate IT Admin EMEA Shift
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Job Description
Your Career
As the fastest growing security company in the world Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do it. For that our amazing teams rely heavily on our Global Service Desk Team to be at the ready with the right help at the right time.
Our IT Desktop Support Team Members aid their coworkers both local and remote providing technical troubleshooting and resolution to any and all computer hardware and software issues. As a member of our team you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive professional customer service mindset youve always provided to your IT customers.
Fastpaced fastchanging and unpredictable defines our Information Technology team. We are looking for analytical agile and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.
This position is in Bangalore and primarily supports global customers remotely during the workers assigned time shift schedules covering EMEA regions on Saturdays to Wednesdays respectively.
EMEA Shift: from 1:30pm to 10:30pm IST starting on Saturdays and ending on Wednesday
Your Impact
- This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends of respective EMEA regions
- Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications printers/copiers settings IP phone systems as well as smartphone devices general IT hardware/software and accessories related inquiries from EMEA regions
- Provide business application support where standard operating procedures are defined
- Base level understanding of IT infrastructure including networking and ability to build configure and support them with the guidance from SMEs
- Follow SOP documentation and escalate issues appropriately to higherlevel or respective staff
- Manage individual workflow and maintain current ticket queue via IT ticketing system
- Participate in adhoc data gathering and documentation activities for the urgent support requirements and continuous process improvements
- Develop and maintain a productive and professional relationships with user base
Qualifications :
Your Experience
- Any degree in tech or related discipline or equivalent military experience
- Must have 2 years of relevant experience in IT admin roles
- Strong serviceoriented mentality is a must excellent communication/interpersonal skills ability and willingness to learn and cross train with other IT staff members required
- Recent handson technical experience with Windows 11 Mac OSX Google Workspace Microsoft Active Directory system imaging VPN basic networking network connectivity including 802.11x PC and Apple hardware and mobile devices
- Recent experience with remote access and remotecontrol tools to support remote employees. Zoom MS Remote Desktop etc.
Additional Information :
The Team
The Employee Success Team builds and supports technology to create delightful experiences for our employees. Its crucial that everything we offer and create are easy for people to use and understand. We have a highperformance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.
Covid19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires inperson customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements please inquire with the recruiter.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
