Senior Staff Engineer Customer Engineering
Senior Staff Engineer Customer Engineering
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Job Description
Your Career
We are looking for a toptier Software Engineer who will join an elite team that focuses on Customer Engineering. The CE Team ensures customer success within engineering by troubleshooting debugging providing fixes and building solutions to the most complex customer issues escalated by Palo Alto Networks Customer Support by earning the trust of the internal engineering support and customers.
Potential candidates must have the skills and knowhow necessary to master any new technology and become productive in a short time frame. The common thread running through all tasks is that we work with cuttingedge technologies bound to become the next standards in the security industry.
Your Impact
- Troubleshoot debug analyze logs profile code & provide bug fixes
- Work closely with Scrums teams to propose code fixes and architectural design changes
- Innovate and employ tools & automation to improve customer engineering productivity
- Understand customer use cases work with support and escalation teams closely to be an effective liaison between the core engineering and support
- Take complete ownership and followup on escalations
- Provide summary on status of various cases that are escalated to engineering
- Collaborate within Customer engineering across Geos
- Collaborate crossfunctionally to solve hard technical problems
- Be a liaison with Customer Success teams to represent engineering on customer calls
- Participate in afterhours meetings for critical customer escalations
Qualifications :
Your Experience
- Youre a handson engineer who utilizes topnotch troubleshooting techniques uses all the tools and systems available within R&D organization & digs deeper into code to debug customer issues
- You have a minimum of 5 years of experience working as software engineer and minimum 1 year of experience in the customer facing role
- Minimum 5 years of experience working in programming languages like Java/ Golang and Python languages are Preferred
- Experience with cloud platforms (e.g. AWS GCP Azure)
- Good knowledge of cloud security architecture web application security and security engineering
- Experience working with the cloud native container technologies Docker Kubernetes and familiar to the microservices architectures CI/CD pipelines (Jenkins Gitlab Ansible)
- Ability to multitask and prioritize multiple issues
- Excellent written and verbal communication skills
- BS/MS in Computer Science/Engineering or equivalent experience or equivalent military experience required
Additional Information :
The Team
As part of the Public Cloud Security team you will be responsible for building products that protect data workloads and infrastructure for some of the largest enterprise customers in the world. We help the customers in their transitional journey to the cloud by ensuring they have the best in class protection. The cloud market has been growing at a rapid rate for the last few years. As more and more enterprises use public cloud there is an insatiable demand for securing workloads in the public cloud. With our recent acquisition of Prisma Public Cloud formerly RedLock and Evident.io making Palo Alto Networks the reigning market leader.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires inperson customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements please inquire with the recruiter.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
