Front Desk Supervisor
Front Desk Supervisor
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Job Description
Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.
Job Functions
- Hire supervise train evaluate work performance and administer counseling for staff members.
- Prepare the weekly work schedule and maintain time and attendance records.
- Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
- Resolve customer complaints or disputes.
- Able to perform duties of a Hotel Clerk as needed.
- Possess knowledge of room rates types availability hotel policies and procedures.
- Utilize computer system for various front desk and office procedures.
- Maintain strict accountability of guest coupon books.
- Ensure departmental adherence to applicable company and regulatory policies.
- Other related projects and/or duties as assigned by management.
Qualifications :
- Three (3) years of experience as a front desk clerk. Supervisory experience preferred.
- Able to use the companys software systems for hotel management etc.
- Must have excellent customer service communication and interpersonal skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
