Guest Services Manager
Guest Services Manager
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Job Description
We are currently recruiting for a Guest Services Manager to oversee our team based at the London offices of a client in the financial services industry!
Reporting into the Guest Services Account Manager the successful Guest Services Manager will oversee our Welcome Team ensuring that we deliver fivestar service across the contract.
The successful candidate will be an experienced manager who has managed a team within a corporate or fivestar hospitality environment. They will have an inspirational and motivational character and relish the opportunity to help and develop our people.
Alongside their HR and management experience the successful candidate will need to demonstrate excellent time management skills to find the perfect balance between their management and operational duties.
Innovative ideas will come naturally to the successful candidate who will thrive on reviewing creating and implementing processes to improve the effectiveness of the service that our teams provide and ultimately ensuring that our account remains a trailblazer!
Excellent relationship building and communication skills will also be essential as they will need to be comfortable in creating and maintaining excellent relationships with multiple key stakeholders whilst taking ownership for delivering projects in a busy and everchanging environment.
Hours: 40 hours per week shifts as required MonFri
Salary: 38000 per annum
Qualifications :
- Experience of managing a team within a corporate or five start hospitality environment is essential.
- Excellent time management and communication skills.
- The ability to review create and implement new policies and procedures.
- The ability to build and maintain strong working relationships with people at all levels of a business.
Additional Information :
Whats in it for you
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24hour personal helpline for employees providing counselling & information services.
- Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
