Senior Customer Success Manager
Senior Customer Success Manager
Posted on :
13-01-2025
Employer Active
1 Vacancy
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Job Description
- At Softwaregini we are a fastgrowing and wellfunded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
- We are a tightknit nimble team dedicated to bringing our cuttingedge AI technology to IT decisionmaking
- We are creative lowego teamspirited and passionate about making our customers happy
Tasks
As a Senior Customer Success Manager (f/m/d) at Softwaregini you will play a pivotal role in strategically guiding our MidMarket and Enterprise customers through their journey with our ITdecisionmaking platform:
- Be the dedicated point of contact for our customers building and nurturing relationships.
- Navigate and manage the entire customer journey from onboarding to ongoing engagement and growth.
- Build and foster strong relationships with your portfolio of customers to minimize churn and contraction and drive expansion.
- Develop a deep understanding of the customers business and objectives collaborating with them to build a strategic joint success plan with identified objectives milestones and measurable KPIs to achieve the outcomes.
- Develop and apply domain/technical knowledge of the Softwaregini platform our best practices and customer insights to remove blockers and lead key resources internally and externally to proactively support customers success plan.
- Engage regularly with customers and ensure they continuously create value by utilizing Softwaregini.
- Provide expert guidance and steering during implementations.
- Proactively analyze customers product usage data and take necessary actions to mitigate risk improve product adoption and reduce churn.
- Take a handson approach where necessary.
Requirements
- At least 3 years of professional experience in Customer Success Consulting Account Management or Project Management ideally within the B2B SaaS industry.
- Experienced in managing Commercial MidMarket or Enterprise level accounts.
- Possess high technical aptitude to quickly learn new technologies and then consult on their value.
- Strong project management skills with a passion for meeting milestones and effective stakeholder management.
- An innate ability to build lasting relationships with diverse stakeholders.
- Excellent communication and presentation skills in both German and English.
- Proven ability to manage multiple customers and tasks simultaneously in a fastpaced environment.
- A passion for working with our customers to solve IT decisionmaking problems. Practical experience with AI products is a plus.
- An own it mentality with the drive to take ownership of tasks from start to finish.
- Experience in working with corporate IT and procurement departments is a plus.
- High level understanding of enterprise architecture principles preferred.
Benefits
- Attractive compensation package including employee stock options
- Opportunities for professional growth
- 30 days of vacation and day off on your birthday
- Modern office space in Berlin
- HomeOffice allowance budget for selfimprovement and other perks
- Contribution to a Gympass subscription
- Dedicated time for learning & innovation
- The best popcorn in town
Ready to make an impact Join us at Softwaregini and be part of something extraordinary!
Employment Type
Full Time
Key Skills
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