Manager Technical Accelerator Consultants - Impact
Manager Technical Accelerator Consultants - Impact
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Job Description
We offer flexible(hybrid) contracts and since we are building a hub in our Staines office this role requires commuting to the Staines office an average of two days a week.
Be on the ground and a core part of building a new team in the UKStaines. The role of the Manager Technical Accelerator Consultants Impact is part of ServiceNow Impact our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers timetovalue.
As part of the global customer success organization this team will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.
Manager Technical Consultants Impact is accountable for managing a team of Technical Consultants that delivers specified accelerators. This requires the person to collaborate across business functions customers and partners ensuring proper technical governance is followed to gain stakeholder support for the services offered.
Read about Impact Accelerators & watch the videos below to learn more:
What you get to do:
- Hire coach and lead a team of Senior and Associate level consultants to achieve the ServiceNow business goals and promote a highperformance culture.
- Responsible for all aspects of employee performance management for your team including career development performance reviews Individual Development Plans guidance and mentoring
- Build and leverage strategic relationships with nearby higher education facilities to source future talent.
- For newly onboarded employees execute in a player/coach style role by reviewing customerfacing deliverables focused on the solution delivery and be responsible for the quality of configured/developed solutions.
- Be responsible for managing execution of the technical delivery for a growing portfolio of accelerator offerings as appropriate to ensure a consistent delivery experience.
- Facilitates the teams career and development plans in order to promote individual growth as well as developing talent for the overall ServiceNow ecosystem
- Holds the team accountable to execute using best practices and tools to deliver value to the Customer
- Provides strategic technical thinking building and executing a business plan to meet team objectives.
- Communicates and acts as the escalation point of contact to facilitate collaboration decision making and internal and customer alignment.
- Responsible for high customer satisfaction as reflected in Customer Survey scores.
- Promoting continuous improvement practices for accelerators and delivery/engagement materials.
- Develop and maintain strong working relationships with other teams such as Technical Accelerators Leadership Global Operations Product Success Strategy & Portfolio Management and Customer Success counterparts in other regions.
Qualifications :
To be successful in this role you have:
- 4 years progressive experience as part of a professional or managed services organization; or equivalent education/experience.
- Creative entrepreneurial spirit with comfort running initiatives and programs independently within a startup paced environment.
- Experience working collaboratively and crossfunctionally.
- Preferred experience with 3 or more ServiceNow Products (ITOM ITAM ITSM Platform or Virtual Agent etc.) ServiceNow and ITIL Certifications are a plus.
- Excellent written and verbal communication skills at the Customer Experience (Cx) level.
- Strong interpersonal skills customercentric attitude and passion for cultural diversity.
- Keen attention to detail and the ability to multitask in a selfmanaged environment.
- Customercentric mentality willing to go the extra mile for the Customer and will break down all barriers to ensure customer success.
- Interacts well with both technical and nontechnical customers attains relevant technical and business requirements analyzes information
- A passion for continually leveraging new technologies and functionality and being involved in projects that push existing technologies capabilities.
- A strong desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset; and proactively seek help when challenges arise.
- Youll need to have the legal right to work in the UK
Additional Information :
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and requiredinoffice.
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of ServiceNow.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
