Veterinary Customer Experience Manager - Rotherham
Veterinary Customer Experience Manager - Rotherham
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Job Description
About the Role:
GLG Vets is seeking an exceptional Veterinary Customer Experience Manager to lead our team of Customer Experience Coordinators at a leading veterinary practice in Rotherham. This is an exciting opportunity for someone who thrives in a customerfacing role and is passionate about delivering outstanding service. You will be the driving force in creating a welcoming friendly and efficient environment for both customers and their pets.
Location: Rotherham
Hours: Fulltime 40 hours per week
Salary: 27000 prorata DOE
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
Key Responsibilities:
- Lead and support the Customer Experience Coordinators to ensure the highest level of customer service.
- Develop and implement strategies to enhance customer satisfaction and ensure clients feel valued and cared for.
- Act as the first point of contact for any escalated customer concerns resolving issues with professionalism and empathy.
- Ensure efficient and smooth operations at the front desk managing appointment bookings and patient records.
- Foster a positive and supportive atmosphere for both clients and the veterinary team.
What Were Looking For:
- Ideally you will have previous management experience in a customer service or hospitality role with a strong focus on delivering an exceptional client experience.
- Excellent communication and interpersonal skills.
- The ability to lead motivate and inspire a team to achieve high standards of service.
- A compassionate and customerfocused attitude with a passion for working in a veterinary environment.
If you are a customer service superstar with leadership experience and a genuine passion for pets and their owners we would love to hear from you.
To Apply:
For more details or to apply please contact Joel Thompson at .
Employment Type
Full Time
