IT Technician 2
IT Technician 2
Posted on :
11-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-01-2025
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating ventilation and air conditioning (HVAC) systems and commercial and residential building services parts support and controls; energy services and building automation.
Position: IT Technician 2
Location: Hastings NE 68901
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Job Summary:
- IT Service Operations Support Partner will provide tier II level IT partnership for internal client employees implementing maintaining and enhancing IT infrastructure.
- This includes providing technical support ensuring worldclass customer satisfaction adherence to company policies and enforcing company standards.
- Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers tablets mobile devices printers applications teams rooms and handheld scanners.
- This includes asset management for hardware devices and supporting the Network and Security team in different implementation (OT devices Switches AP configuration refresh etc.).
- This role will also participate in IT related projects and deployments as needed.
- Support will be provided as during normal business hours as well as occasional afterhours support.
Responsibilities:
- Technical endpoint support of: computers tablets mobile devices printers handheld scanners teams rooms and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfill hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement MDI and lean thinking to IT processes tools and services
- Support technical solutions and ensure reliable secure client endpoint devices.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the businesss needs.
Ideal Qualifications and Competencies:
- Bachelors or Associate degree 2 years in a related IT technical field
- IT experience providing technical customer support including troubleshooting computer hardware and software
- Experience with the ServiceNow platform
- Ability to demonstrate outstanding customer service skills
- Strong oral and written communications skills
- Ability to demonstrate strong interpersonal skills
- Work Independently with minimal supervision
- Ability to diagnose and troubleshoot client devices including computers tablets mobile devices printers handheld scanners applications and other employeebased technologies
- Ability to demonstrate strong organizational skills
- Excellent problemsolving and critical thinking skills
- Ability to follow documentation procedures
- Ability to demonstrate strong remote troubleshooting support skills
- Ability to evaluate priorities and drive effective time management
- Troubleshoot projector and tv systems.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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