Infrastructure Engineer
Infrastructure Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
- imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information.
- Has some breadth depth and/or frequency of interaction with external contacts.
- Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes.
- Responsible for effective email communications and ability to create and maintain basic documents/records:
- contact lists
- process logs
- problem incidence reports
- customer information updates
- exterior ship orders
- inventory maintenance or other service records
- handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported.
- Is responsible for resolving those problems with pre established and documented solutions.
- Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment supplies data supporting processes or operations.
- Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations
- understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred but recent college graduates will be considered
- Degree in an Information Technology discipline or equivalent experience.
- High School or secondary diploma or equivalent
Employment Type
Full Time
