FIELD CUSTOMER SERVICE REPRESENTATIVE
FIELD CUSTOMER SERVICE REPRESENTATIVE
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Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Provide customers with the highest levels of service and professionalism and ensure customer satisfaction while following Public Storage procedures
- Engage with customers daily
- Communicating with existing customers to resolve their rental units and/or payment issues.
- Initiate and/or answer delinquent customer calls with goal of obtaining full payment.
- Perform administrative duties including: processing customer move outs complete multiple property walks and review property camera footage.
- Adhere to shift schedule and availability for calls meetings and training
- Perform other duties as assigned.
Physical Requirements:
- Efficiently take customer calls communicate verbally with clarity and professionalism.
- Use a computer with precision and speed: Use a keyboard and mouse comfortably while sitting for extended periods.
- Ability to transport lift/move items weighing up to 35 pounds.
- Should be able to walk in/around facilities in outdoor environments including climbing stairs and opening large doors.
Qualifications :
QUALIFICATIONS /EXPERIENCE/ KNOWLEDGE:
- Successful candidates may have prior customer service experience from call centers hospitality banking or in the selfstorage industry.
- Excellent customer service and communication skills.
- Ability to multitask; type while talking and moving from administrative to live calls.
- Phone and computer proficiency including Microsoftbased computer programs.
- Skills in languages other than English are a plus.
CERTIFICATES LICENSES REGISTRATIONS:
Transportation: Our employees are required to have a valid drivers license and utilize their own vehicle to travel between different work locations and/or while conducting other workrelated business. (mileage reimbursement available)
Additional Information :
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth ranked us in the Top 5% for Work Culture and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the selfstorage industrys #1 team!
REFD0306FIELDCSR
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
