Technical Director BAU Incidents - AD
Technical Director BAU Incidents - AD
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Salary Not Disclosed
1 Vacancy
Job Description
- Must be a handson Technical Leader in terms of
- Knowing the technical stack DatabasesAPI endpoints RequestResponds payloads Monitoring and Logging stacks.
- Should be able run quick queries on the db to do health check of the system
- Should be able check Dynatrace ELK logs etc to stack trace and check where the issues are occurring
- Identify patterns involve the respective Development team and troubleshoot issues on incident Bridges
- Analyze and troubleshoot issues across various tech stacks ensuring prompt resolution.
- Drive incident analysis and create comprehensive summaries of incidents and outages.
- Maintain effective communication with clients responding to requests from both offshore and onshore teams.
- Collaborate with leadership to receive guidance and execute tasks efficiently.
- Understand and interpret client needs providing timely and amiable responses.
Utilize tools such as Jira Excel and others for project management and reporting
Qualifications :
Required Skills and Qualifications:
- Technical Expertise: Extensive experience in Java development and frontend technologies.
- Experience: 1215 years total experience with 810 years in core Java development and experience in continuous release environments.
- Telecommunications Background: Prior experience working with telco clients is a plus.
- Analytical Skills: Strong problemsolving skills and the ability to analyze complex technical issues.
- Communication Skills: Excellent verbal and written communication skills with a focus on client engagement.
- Tools Proficiency: Familiarity with Jira Excel and related project management tools.
- Adaptability: Ability to thrive in a fastpaced environment and respond quickly to changing priorities.
Additional Information :
Bachelors degree in Computer Science Engineering MIS IS or Bachelors with relevant job experience
Required Skills and Qualifications:
- Technical Expertise: Extensive experience in Java development and frontend technologies.
- Experience: 1215 years total experience with 810 years in core Java development and experience in continuous release environments.
- Telecommunications Background: Prior experience working with telco clients is a plus.
- Analytical Skills: Strong problemsolving skills and the ability to analyze complex technical issues.
- Communication Skills: Excellent verbal and written communication skills with a focus on client engagement.
- Tools Proficiency: Familiarity with Jira Excel and related project management tools.
- Adaptability: Ability to thrive in a fastpaced environment and respond quickly to changing priorities.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
