Vice President of Back Office
Vice President of Back Office
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1 Vacancy
Job Description
Job Summary:
The Director/VP of Back Office is a strategic leadership role responsible for overseeing the efficient and effective delivery of backoffice functions and shared services across the organization. This role ensures that critical support services such as Internal Audit HR IT Procurement Facilities and General Administrative functions are aligned with the companies goals operational needs and compliance requirements. The Director/VP will drive process optimization cost efficiency and service excellence while fostering a culture of collaboration and continuous improvement.
Key Responsibilities:
Strategic Leadership:
- Develop and execute the vision strategy and roadmap for backoffice and shared services to support organizational growth and operational efficiency.
- Align shared services with the companys overall business objectives and ensure seamless integration with other departments.
- Identify opportunities to centralize standardize and automate processes to improve scalability and reduce costs.
Operational Management:
- Oversee the delivery of highquality shared services including internal audit HR (recruitment onboarding benefits) IT support procurement facilities management and administrative services.
- Ensure service level agreements (SLAs) are met or exceeded and continuously monitor performance metrics to drive improvement.
- Manage vendor relationships and thirdparty service providers to ensure costeffective and reliable service delivery.
Process Optimization:
- Lead process improvement initiatives to streamline workflows eliminate redundancies and enhance productivity.
- Implement best practices and leverage technology (e.g. ERP systems automation tools) to improve efficiency and accuracy.
- Foster a culture of innovation and continuous improvement within the shared services team.
Budget Management & Reporting:
- Develop and manage the budget for shared services ensuring costeffectiveness and ROI.
- Monitor and control expenses identifying opportunities for cost savings without compromising service quality.
- Provide regular reporting and analysis to senior leadership.
Team Leadership:
- Build lead and mentor a highperforming shared services team fostering a collaborative and resultsdriven culture.
- Set clear goals and performance expectations and provide regular feedback and development opportunities.
- Promote crossfunctional collaboration and ensure effective communication across departments.
Compliance & Risk Management:
- Ensure all backoffice and shared services operations comply with regulatory requirements company policies and industry standards.
- Identify and mitigate risks related to data security financial controls and operational processes.
- Maintain robust documentation and audit trails to support compliance efforts.
Stakeholder Engagement:
- Act as a trusted advisor to senior leadership providing insights and recommendations on shared services strategy and operations.
- Collaborate with department heads to understand their needs and ensure shared services meet their requirements.
- Communicate the value of shared services to the organization and promote a customercentric mindset.
Qualifications:
- Bachelors degree in Business Administration HR IT Finance Operations Management or a related field; MBA or advanced degree preferred.
- 10 years of experience in shared services backoffice operations or a related field with at least 5 years in a leadership role.
- Proven track record of driving process improvement cost reduction and operational excellence.
- Strong financial acumen and experience managing budgets and P&L.
- Excellent leadership communication and interpersonal skills.
- Proficiency in ERP systems (e.g. SAP Oracle) and process automation tools.
- Knowledge of regulatory requirements and compliance standards relevant to shared services.
- Strong analytical and problemsolving skills with a focus on datadriven decisionmaking.
Key Competencies:
- Strategic thinking and business acumen.
- Change management and transformation leadership.
- Customer focus and service orientation.
- Team building and talent development.
- Process optimization and innovation.
- Stakeholder management and collaboration.
Employment Type
Full Time
