Job Description:
- Lead business and technology outcomes for assigned program project or contracted service. Leverage standard tools methodologies and processes to deliver monitor and control service level agreements.
Summary:
- As a Program/Project Management Lead you will be responsible for leading business and technology outcomes for assigned programs projects or contracted services. Your typical day will involve leveraging standard tools methodologies and processes to deliver monitor and control service level agreements.
Roles & Responsibilities:
- Expected to be an SME collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead business and technology outcomes for assigned program project or contracted service.
- Leverage standard tools methodologies and processes to deliver monitor and control service level agreements.
- Collaborate with stakeholders to define project scope goals and deliverables.
- Develop and maintain project plans including schedules budgets and resource allocation.
- Monitor project progress and ensure timely completion of deliverables.
- Identify and manage project risks and issues and implement appropriate mitigation strategies.
- Coordinate and communicate with crossfunctional teams to ensure alignment and successful project execution.
- Prepare and present project status reports to stakeholders.
- Ensure adherence to project management best practices and quality standards.
- Contribute to continuous improvement initiatives and share best practices with the team.
Professional & Technical Skills:
- Required Skill: Proficiency in Service Level Management.
- Additional Good To Have Skills:
- Experience with Telecommunications Billing UNIX Shell Scripting and Service Delivery.
- Strong understanding of program and project management principles and methodologies.
- Experience in delivering projects within scope budget and schedule.
- Ability to effectively manage and lead crossfunctional teams.
- Excellent communication and stakeholder management skills.
- Strong analytical and problemsolving abilities.
- Proficiency in project management tools and software.
Additional Information:
- The candidate should have minimum 5 years of experience in Service Level Management.
- This position is based in Manila.
- Minimum 5 year(s) of experience is required