Fairmont Gold Manager
Fairmont Gold Manager
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Job Description
Fairmont Gold Manager
As Fairmont Gold Manager at Fairmont Vancouver Airport you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests.
What you will be doing:
- Leading an engaged enthusiastic and service driven team through selection personal and professional development and recognition
- Lead the Fairmont Gold team to excellent results on targeted KPIs including Fairmont Gold Revenue ADR Labor management EES Voice of Guest and LQA
- Ensure all Fairmont Gold standards and operating procedures are adhered to
- Work with the Executive Chef to determine the Fairmont Gold Lounge menu food cost ordering and presentation
- Embark on a cooperative interdepartmental relationship with Housekeeping Engineering In Room Dining and all other departments to ensure a leading edge product and luxury service experience
- Identify and develop existing policies and procedures to improve the guest experience
- Staying current on industry/competitive trends analyze data and provide input on ways to increase efficiencies and revenue
- Responsible for forecasting scheduling payroll purchasing and recruiting creating annual budgets month end commentary and monthly tracking of revenue for Fairmont Gold
- Owning Fairmont Gold guest concerns reacting quickly logging and communicating to key stake holders and following up and bringing to full resolution
- Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests
- Coordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory management
- Provide anticipatory service for guests via personalized prearrival emails and assist with reservations
- Arrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfaction
- Ensure that the Fairmont Gold lounge operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team
- Develop and maintain contacts with business partners concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
- Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions cheese tastings cocktail of the month and promote specialty dishes from F&B outlets
- Merchandize and arrange the Fairmont Gold offering including the Boardroom FVA dining experience The Spa at The Fairmont guest transportation and the support services within the Vancouver International Airport
- Responsible for the pristine cleanliness after all meal periods and throughout the day
- Follow all ALLSAFE WorksafeBC and Accor Health and Safety policies
- Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.
- Assist in supervising other areas of the Front Office as needed
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Proven leadership skills which support an environment of colleague development interdepartmental teamwork and a passion for unequalled customer service.
- Dynamic enthusiastic creative leader who thrives under pressure able to perform multiple functions.
- Proactive innovative and service driven with a demonstrated eye for detail.
- Excellent interpersonal and communication skills both written and verbal.
- Minimum 12 years experience in Rooms including a solid working knowledge of Front Office operating systems.
- Previous Food and Beverage experience an asset.
- Degree/Diploma in Hospitality Management or a university degree a strong asset
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
