Customer Operations Specialist
Customer Operations Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Lisbon City Center
Application Deadline: Feb 24th
Be part of a thriving innovative company leading the way in direct insurance sales. With over 3 million customers and a dedicated team of 2000 employees our client is transforming the industry by offering cuttingedge solutions tailored to individual needs. As a Customer Operations Specialist youll play a vital role in delivering exceptional service while supporting the Spanish market.
Your Responsibilities: What Youll Do
As a key member of the Customer Operations Team you will:
- Handle customer inquiries with professionalism and care via phone and email.
- Process claims accurately and efficiently to meet customer expectations.
- Identify crossselling opportunities to enhance customer experience and drive business growth.
- Maintain high standards of service and build lasting customer relationships.
What You Bring
We are looking for individuals with the following skills and qualifications:
- Experience: Preferably 6 months in customer support or sales.
- Communication Skills: Proficient in managing voice and email communication channels.
- Technical Knowledge: Familiarity with PDEADS (preferred but not required).
- Languages: Fluency in Spanish and English (training provided in English).
Whats in It for You
We believe in rewarding talent and providing a supportive work environment:
Compensation & Benefits
- Training Allowance: 92.80 EUR per week during the 12day training program (8 hours/day).
- Salary Options:
- 1240.66 EUR /month: Includes base salary holiday and Christmas bonuses and food allowance.
- 1040.66 EUR /month: Includes base salary holiday and Christmas bonuses food allowance and room allowance.
- Additional Benefits:
- Private health insurance.
- Meal card and holiday bonuses.
Relocation Assistance
- Support Upon Arrival: Airport pickup and help with administrative registration in Portugal.
- Travel Support: Initial flight reimbursement and an annual roundtrip flight to your home country (for EU residents).
- Housing:
- Fully furnished companyarranged apartments with utilities included (water electricity gas internet and cable TV).
- Conveniently located 2060 minutes from the workplace.
- Essentials provided: bed sheets pillows and towels.
- Cultural Integration: Free Portuguese lessons sports activities cooking classes and more!
Work Schedule
- Hours: 40 hours per week (8 hours/day with a 1hour lunch break).
- Days: Monday to Friday with shifts between 7:30 AM and 5:00 PM (rotational).
- Time Off: Two days off per week determined by the shift manager. Shifts are communicated 4 weeks in advance.
Hiring Process: What to Expect
- Application Review: Well carefully review your submission.
- Language Assessment: Online tests to gauge your language skills.
- Interview: Showcase your abilities and fit for the role.
Contract Information
- Trial Period: 1 month.
- Contract Type: Temporary with the potential for renewal or permanency.
Are you ready to grow your career with a company that prioritizes innovation quality and its people Apply today and join us in beautiful Lisbon to make an impact!
Submit Your Application Now!
Employment Type
Full Time
