Catering Coordinator

Roles and responsibilities

Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars,

answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

Financial Returns

Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases,

and complete departmental monthly reports.

Conduct relative sales calls to target segment as per the sales plan set up by the Director of Commercial.
Prepare relative reports as required by the Director of Commercial.

Responsible Business

Participate in all community relations activities

Guest Experience

Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
Promote team work and quality service through daily communication and coordination with other departments.

Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special

handling.

May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
Client Consultation and Planning
Client Meetings: Meet with clients to understand their catering needs, preferences, and dietary requirements for events.
Menu Development: Work with chefs or kitchen staff to create customized menus that align with the client's preferences, event theme, and budget.
Budget Management: Help clients understand catering costs, create cost-effective packages, and ensure that the catering services stay within budget.
Event Logistics: Coordinate logistics for catering events, including timing, food delivery, set-up, and tear-down.
Vendor and Supplier Coordination
Vendor Management: Work with third-party suppliers and vendors, such as food providers, beverage companies, and rental services, ensuring timely delivery and quality service.
Equipment Coordination: Oversee the rental of necessary equipment such as tables, chairs, linens, tableware, and serving equipment for catering events.
Staff Coordination: Arrange for servers, chefs, and other catering staff to be available and properly trained for the event.

Desired candidate profile

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred.

Must speak fluent English.

This job requires ability to perform the following:

• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment
  

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.