Field Care Supervisor
Field Care Supervisor
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Job Description
The Field Care Supervisor is expected to work closely with the Care Coordinator and Care Manager and fellow management staff to provide the highest quality service to clients.
Hours of work are MondayFriday 8.30 am to 5 pm.
During the week the supervisors tasks and duties will include but not be limited to:
Answering incoming telephone calls and responding to them as needed: Answer each call in a friendly professional and knowledgeable manner
Take messages and document calls so office staff can respond if necessary
Conduct client/care professional introductions if required
Conduct new client care consultations if required
Update Birdie with relevant info for clients and care professionals
Support in covering care calls if required
Undertake Quality Assurance: Develop and maintain positive relationships with clients through QA visits in person
Provide handson support out on the field to the care team
Lead small training workshops
Undertake audit support for client files
Update Client Journals as and when necessary
Read system alerts and take action if required
Maintain accurate client and care professional records on Home Instead software
Promote Home Instead Care at all opportunities
Participate in team meetings
Undertake service reviews
Expected to be willing to perform a variety of oncall services
Maintain confidentiality at all times for all Home Instead information including client care professional and office data
Qualifications :
Be organised
Have a smart and professional appearance
Have a strong background in care
Have strong PC skills
Knowledge and understanding of legislation and guidance specific to Health and Social Care.
Ideally a Level 3 NVQ in Health and Social Care
Previous experience as a supervisor is preferred
A flexible and friendly approach
Additional Information :
If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the communities in which we work. Home Instead Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBSenhanced disclosure.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
