FB Supervisor

POSITION OVERVIEW

Department: Food & Beverage

POSITION OVERVIEW 

• Behaves and acts in an exemplary fashion embodying the brand mindset;
• Supervise the team of Food and Beverage Department helping them improve their skills and providing support for career development 
• Improves sales the quality of service and promotion of services in compliance with hygiene and security standards 
• Conveys the hotels image through his/her attitude professionalism and involvement in the field 
• Ensures that all products served to guests conform to standard and are of good quality 
• Develops revenue and profit margins 
• Helps the hotel meet its targets 
• Provides information for guests within his/her field of competence or directs them to the right person 
• Remains polite and courteous at all times whatever customers may request 
• Handling any complaints immediately and sensibly and keeps the manager informed 

MAIN RESPONSIBILITIES 

Customer relations 

• Develops high quality relationships with guests from the moment they arrive and throughout their stay in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience 
• Takes into account and anticipates guests needs        
• Convey the hotel image 

Professional techniques / Production 

• Determines the best organisation (production distribution storage etc) according to existing infrastructure and equipment 
• Supervises stock rotations for catering supplies and identifies any needs 
• Supervises and checks the bar restaurant menu presentation 
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand 
• Coordinates with the departments close to the F&B department (front office reservation etc.) 
• Guarantees that equipment is kept clean and well maintained in line with hygiene regulations 
• Ensures equipment remains in good condition and signals any need for technical intervention 
• Ensures compliance with legislation governing the sale of beverages 

Team management/ Talent & Culture 

• Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach. 
• Develops employees motivation and team spirit by creating a good working atmosphere 
• Integrates and trains employees providing support for skills development     
• Ensures that employees are well presented (uniforms personal hygiene etc.)     
• Helps employees improve their skills and provides support                                                                                                                                                                                                     

Commercial / Sales 

• Is familiar with all the hotels services and promotes them to encourage guest loyalty 
• Increases sales through his/her innovative and creative approach and reliable advice 
• Promotes the special offers and full range of products 

Management and administration 

• Manages the products available for guests 
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed 
• Keeps an inventory of equipment and tracks items coming in and out. 

Hygiene / Personal safety / Environment 

• Ensures that the workplace remains clean and tidy 
• Knows and ensures the application of the hotels security regulations (in case of fire etc) 
• Ensures the safety of people and property in the hotel  
• Respects the hotels commitments to the Environmental Charter (saving energy recycling sorting waste etc). 

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information :

PERKS FOR YOU

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Fulltime