Senior Customer Service Representative
Senior Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
IMPORTANT NOTE: CANDIDATES WITH A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Sheriffs Office serves and enforces court mandates orders of protection warrants decrees and property seizures. Additionally the Sheriffs Office conducts criminal investigations of real property fraud tax crimes and the trafficking of illegal and untaxed tobacco products and synthetic narcotics and monitors defendants referred by the courts for electronic monitoring.
The Sheriffs Office is seeking organized reliable and motivated individuals to perform administrative duties in the Bureau of Criminal Investigations (BCI) unit handling tasks related to Operation Padlock to Protect. Reporting to a BCI unit manager the selected candidates duties will include but are not limited to the following.
Perform difficult and specialized administrative work.
Coordinate and perform tasks related to records management and operations tracking including data entry preparation and transfer of case files evidence documents and documentation following inspections.
Prepare and execute mailings to respondents; track correspondence to ensure compliance; maintain and monitor tracking system for correspondence.
Compile data and update databases.
Prepare reports correspondence and other communications.
Perform related administrative tasks related to Operation Padlock to Protect.
Qualifications :
1. A baccalaureate degree from an accredited college and three years of satisfactory fulltime progressively responsible clerical/administrative experience one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory fulltime progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in 1 above; or
3. A fouryear high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and five years of satisfactory fulltime progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in 1 above;
4. Education and/or experience equivalent to 1 2 or 3 above. However all candidates must possess the one year of administrative or supervisory experience as described in 1 above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in 1 above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
