Reservations Sales Agent
Reservations Sales Agent
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Job Description
Your experience and skills include:
- Service focused personality.
- Proven customer service skills with sophisticated communication skills both verbal and written.
- Computer literate with strong abilities in Microsoft Office.
- Excellent interpersonal skills with the ability to connect with others easily as well as proven problem solving abilities.
- Highly responsible and reliable demonstrating initiative as required.
- Ability to work well under pressure in a fastpaced teambased environment.
What you will be doing:
- Consistently offer professional friendly and engaging service while corresponding with guests via various methods in a timely manner.
- Book enter and update room reservation requests & rooming lists as well as build & maintain group blocks using the relevant systems to ensure a flawless checkin & checkout process.
- Ensure accurate payment information is received and inputted in a timely manner.
- Maximize revenue by upselling guestrooms and recommending hotel facilities.
- Assist with balancing inventory/room types.
- Liaise and maintain strong working relationships with Sales Food & Beverage Front Office & other departments as required.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Due to the requirements of the role needs to be performed onsite no working from home options available.
Additional Information :
Our Hotel
The Novotel & ibis styles Melbourne Airport is a new dualbranded 464room hotel recently opened on 1 July 2024.
The Novotel Melbourne Airport with 248 rooms and ibis Styles Melbourne Airport with 216 rooms is located just steps away from Terminal 4 Melbourne Airport. Guests can enjoy access to a fitness centre conference rooms pool coworking space and a number of food & beverage venues which form the hub of the mixeduse precinct.
This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.
What is in it for you
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (selfpace virtual webinars face to face)
- ALL Heartist Employee benefit card offering discounted accommodation food and beverage at Accor properties worldwide.
- Complimentary car parking.
- Mental health and wellbeing support initiatives.
- Access to our Employee Assistance Program.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
