Casual Guest Services Agent
Casual Guest Services Agent
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Job Description
As a Guest Services Agent you will be reporting to the Front Office Manager and Duty Managers providing exceptional customer service to our guests as they check in & out of the hotel.
What you will be doing:
Providing passionate knowledgeable and friendly service to external and inhouse guests at all times.
Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
Checking guests in and out of the hotel in a timely manner
Handling guest enquiries and providing information on local attractions giving directions where required
Taking reservations as required
Ensuring accurate payment of guest accounts
Qualifications :
Previous customer service experience is desired particularly in a hotel environment
Enthusiastic with a natural ability to build rapport both in person and over the telephone
Be able to work a flexible 7day roster including weekends and evenings
You will have a strong knowledge of computer systems incuding Microsoft Office & Opera (or similar hotel management system)
You are encouraged to apply if you belive you have somethign to offer. We dont look for an exact match instead we promote diverse talent and welcome your unique story.
Additional Information :
Whats in for you
- Enjoy perks like discounted accommodation meals great coffee global partner discounts & more;
- Access to ongoing learning and skill enhancement;
- Progressive leave policies inlcuding 10 weeks of parental leave.
- FREE onsite parking
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
