Process Associate
Process Associate
Posted on :
31-12-2024
Employer Active
1 Vacancy
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Job Description
Acquire and update knowledge on procedures related to relevant process.
Ensure that the process requirements are met adhered to completed in accordance with established procedures and standards
set.
Work well independently and complete assigned tasks in the established timeframe as per the process benchmarks.
Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
Work productively professionally and demonstrate ways to improve customer service.
Proactively identify issues if any and escalate.
Assist line manager/supervisor with managing daytoday operations and support peers on process if needed.
Participate in team meeting / team activities and work towards sustaining team spirit.
Provide service to customers by focusing on resolving requests efficiently accurately and professionally.
Demonstrate knowledge of features benefits and procedures and take initiative to review daily process updates for defect free
implementation.
To maintain HSBC internal and external control standards including the timely implementation of internal and external audit points
together with any issues raised by external regulators.
Contributes to the creation of a supportive work environment driven by people centric values
Build professional relationships with colleagues in other areas
Exhibits ownership of the business
Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
Instructions/requests to be correctly interpreted understood and implemented.
Ensure that the process related procedures are implemented as per the process manuals.
Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
Achieve/Exceed customer satisfaction score as per Target
Take ownership in selfs performance by working on the AODS through the One To One/Coaching feedbacks
Participation in the process improvement activities or centre wide activities
Tracking and Managing emails in a timely manner
Minimize error and reworks within specified time
Ensure that the process requirements are met adhered to completed in accordance with established procedures and standards
set.
Work well independently and complete assigned tasks in the established timeframe as per the process benchmarks.
Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
Work productively professionally and demonstrate ways to improve customer service.
Proactively identify issues if any and escalate.
Assist line manager/supervisor with managing daytoday operations and support peers on process if needed.
Participate in team meeting / team activities and work towards sustaining team spirit.
Provide service to customers by focusing on resolving requests efficiently accurately and professionally.
Demonstrate knowledge of features benefits and procedures and take initiative to review daily process updates for defect free
implementation.
To maintain HSBC internal and external control standards including the timely implementation of internal and external audit points
together with any issues raised by external regulators.
Contributes to the creation of a supportive work environment driven by people centric values
Build professional relationships with colleagues in other areas
Exhibits ownership of the business
Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
Instructions/requests to be correctly interpreted understood and implemented.
Ensure that the process related procedures are implemented as per the process manuals.
Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
Achieve/Exceed customer satisfaction score as per Target
Take ownership in selfs performance by working on the AODS through the One To One/Coaching feedbacks
Participation in the process improvement activities or centre wide activities
Tracking and Managing emails in a timely manner
Minimize error and reworks within specified time
Employment Type
Full Time
Key Skills
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