Virtual AssistantOperations Manager
Virtual AssistantOperations Manager
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Salary Not Disclosed
Job Description
LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES
Job Title: Virtual Assistant / Operations Manager (PH)
Schedule: Around 5AM 3AM Pacific but schedule may change depending on business needs
Holidays: US
Salary: $1200 $1500 per month
About the Company:
They connect businesses with celebrities
About the Role:
We are seeking a highly organized proactive and resultsdriven Virtual Assistant/ Operations Manager to oversee the smooth functioning of our team and operations. This individual will play a critical role in ensuring deadlines are met team members are held accountable and processes are optimized to achieve our ambitious goals. The ideal candidate is strict operates with a strong sense of urgency and isn’t afraid to make tough decisions to drive performance and results. If you thrive in a fastpaced highperformance environment and have a passion for operational excellence this role is for you.
Key Responsibilities:
Team Management & Accountability
- Act as the central point of accountability for ensuring tasks are completed on time and team members adhere to schedules.
- Proactively identify bottlenecks and inefficiencies and take swift action to address them.
- Hold team members accountable for their performance including reassigning or removing individuals from projects and teams when necessary to maintain productivity and alignment with goals.
- Foster a resultsdriven team culture focused on achieving objectives efficiently.
Hiring Training and Documentation
- Lead the recruitment process from sourcing and interviewing to onboarding new team members.
- Develop maintain and improve training materials and operational documentation to ensure seamless knowledge transfer and process consistency.
- Conduct training sessions to prepare new hires and upskill existing team members.
Communication & Reporting
- Manage the weekly company newsletter ensuring consistent clear and professional communication.
- Prepare detailed weekly reports tracking team member performance project status and key activity metrics.
- Collaborate across departments to ensure alignment and transparency in operations.
Customer Support
- Handle customer service inquiries with professionalism and efficiency providing prompt resolutions to client concerns.
Product Testing
- Test new product features and provide detailed feedback to enhance functionality and user experience.
Desired Traits:
- Sense of Urgency & Accountability: A driven individual who thrives under pressure and takes a proactive approach to ensure deadlines and timelines are met without compromise.
- Strong Leadership & DecisionMaking: Confident in holding team members accountable addressing underperformance and when necessary reassigning or removing individuals from projects to maintain productivity and efficiency.
- Strict & ResultsOriented: Firm in upholding standards and processes with a focus on achieving goals and optimizing team performance.
- Adaptability: Flexible and capable of adjusting to shifting priorities and schedules especially when working with a remote multitimezone team.
Requirements:
- Experience & Skills:
- At least 3 years of proven experience in operations management virtual assistance or a similar role.
- Strong organizational and multitasking skills.
- Exceptional written and verbal communication abilities.
- Experience with HubSpot and Asana are a plus
- Work Ethic:
- Aggressive in meeting deadlines and timelines with a resultsoriented mindset.
- Willing to work hard and long hours if necessary to meet the demands of the role.
- TechSavvy
Employment Type
Full Time
