Learning Management System LMS Administrator

About This Role
The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed in the Learning Management System. The LMS Administrator also handles troubleshooting reporting and client consultation requests. This role uses GXPrelated systems in support of clinical biometrics regulatory affairs medical affairs manufacturing and quality assurance functional areas. This role reports into the Manager Centralized Learning Services and supports the Commercial Patient Services and Affiliates functionallyaligned pillar.
This is a remote based role and will require the individual to work standard business hours aligned with the Eastern Time Zone (ET).

What Youll Do
    Perform LMS Administration tasks to include: 
o    Uploading and testing content
o    Creating Instructor Led and On the Job Trainings in the LMS
o    Building complex Curriculums and Programs
o    Editing and revising items curricula programs as needed
o    Creation and management of assignment profiles and direct assignments
o    Records management and recording learning history
o    Pulling and managing report subscriptions
o    Audit support as needed
    Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources. 
    Respond to and troubleshoot inquiries related to training courses issues. 
    Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
    Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing when necessary. 
 

Qualifications :

Who You Are
You are a serviceoriented individual experienced with LMS administration customer service or case management. You love working with crossfunctional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the enduser perspective in mind.

    24 years of experience in learning customer service or general human resources 
    Experience with the SuccessFactorsSAP Learning Management System (LMS) or other LMS systems preferred
    GXP experience preferred
    Experience with a ticketing system/case management preferred (ServiceNow preferred)
    Possesses critical thinking and problemsolving skills 
    Serviceoriented attitude and willingness to learn
    Ability to prioritize workload in a fastpaced environment
    Experience working in a HR shared service center is a plus 

Education

    Bachelors degree or the equivalent combination of education and experience required

Additional Information :

The base compensation range for this role is $25.96 to $40.38 per hour. Base salary is determined by a combination of factors including but not limited to job related years of relevant experience internal equity and location of the job. Additionally this role is eligible for participation in Biogens LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical dental life long and shortterm disability insurances vacation endofyear shutdown and 401K participation and matching contributions. 

Why Biogen

We are a global team with a commitment to excellence and a pioneering spirit. As a midsized biotechnology company we provide the stability and resources of a wellestablished business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning growth and expanding their skills. Above all we work together to deliver lifechanging medicines with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds cultures and perspectives make us a stronger and more innovative company and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex gender identity or expression sexual orientation marital status race color national origin ancestry ethnicity religion age veteran status disability genetic information or any other basis protected by federal state or local law. Biogen is an EVerify Employer in the United States.