Director of Learning Development

The Director of Learning and Development (L&D) leads mentors and empowers hotelbased L&D teams focusing on dynamic leadership training strategic content adaptation and impactful program delivery that enhances employee capabilities and aligns with business goals. This role prioritizes handson involvement in hotel operations ensuring preopening readiness and continuous development of service excellence. By collaborating closely with senior leadership property teams and external partners the Director fosters a culture of continuous learning that drives talent growth operational effectiveness and brand consistency.

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels team members always find new ways to look after the business their guests and their colleagues. 

Within this the key responsibilities for this position are to:

Strategic Leadership and Planning

• Lead and mentor hotelbased L&D managers and teams fostering a highperformance culture focused on innovation collaboration and continuous improvement.
• Develop and implement a strategic framework for L&D aligned with evolving business priorities and service excellence standards.
• Ensure the localization and effective customization of global L&D content to suit regional and propertyspecific needs maintaining consistency with brand values.
• Drive a unified approach to learning delivery that leverages facetoface digital and blended methodologies.

Program Development and Content Adaptation

• Adapt corporate learning materials to resonate with diverse property teams ensuring training is culturally relevant and operationally applicable.
• Lead the design and rollout of leadership development brand customer service and technical training programs that meet legal regulatory and brand compliance requirements.
• Champion innovative learning technologies and tools that enhance program accessibility engagement and outcomes.

Collaboration and Stakeholder Engagement

• Act as a strategic partner to General Managers People & Culture leaders and operational heads aligning L&D initiatives with broader business and talent strategies.
• Collaborate with hotelbased L&D teams to continuously refine and improve training delivery ensuring alignment with brand service culture and guest experience goals.
• Engage internal communications channels to promote learning initiatives and drive participation across regions and properties.

Budgeting and Resource Management

• Manage the L&D budget ensuring effective allocation of resources for training programs platforms and external vendors.
• Evaluate and select thirdparty training providers elearning platforms and other resources necessary to support the organizations learning needs.
• Monitor and optimize costs associated with learning delivery while maintaining highquality outcomes.

Performance and Impact Measurement

• Establish KPIs to evaluate the effectiveness of L&D programs linking learning outcomes to key business performance metrics.
• Utilize datadriven insights to inform decisionmaking enhance content relevance and optimize learning experiences.
• Prepare detailed reports for senior leadership on learning initiatives outcomes and strategic recommendations.

Team Leadership and Development

• Lead coach and develop a team of L&D professionals fostering a highperformance culture within the department.
• Support the professional development of the L&D team by identifying growth opportunities and fostering a collaborative work environment.
• Build a network of internal and external L&D professionals to share best practices and stay informed about new trends and methodologies.

Compliance and Best Practice Leadership

• Ensure all training content and delivery methods adhere to legal ethical and brandspecific standards.
• Act as a thought leader in L&D within the hospitality sector sharing insights on emerging trends and innovative practices.

Travel and Field Engagement

• Lead fieldbased initiatives and travel extensively to provide onsite support for hotel L&D teams preopening properties and major projects.
• Conduct infield leadership training to develop managerial and service capabilities directly at hotel locations.
• Ensure handson guidance and direct alignment of learning strategies during property preopenings to build foundational service culture and operational readiness.
• Oversee and manage largescale project timelines coordinating crossfunctional efforts for successful implementation of learning initiatives.

Other Duties

• Maintain compliance with all company policies procedures and brand standards as it relates to L&D programs.
• Serve as a thought leader on organizational development and talent management within the hospitality industry.
• Perform other related duties as assigned by senior leadership.

Qualifications :

• Proven experience (710 years) in Learning and Development leadership roles ideally within the hospitality service or retail industries.
• Strong understanding of adult learning principles instructional design and the latest trends in L&D technologies.
• Experience managing largescale L&D projects including multisite implementation.
• Demonstrated ability to influence stakeholders and align L&D initiatives with business goals.
• Excellent communication and presentation skills with the ability to translate data into actionable insights.
• Proficient in L&D platforms learning management systems (LMS) and collaboration tools (e.g. MS TEAMs SharePoint).
• Bachelors degree in Human Resources Organizational Development or a related field.

Remote Work :

No

Employment Type :

Fulltime