Principal Customer Success Manager
Principal Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Principal Customer Success Managers role at QAD is to drive customer retention and growth via adoption support and value demonstration. The Principal CSM will be responsible for the ownership and ongoing development of customers using a HighBusiness Engagement model. This development includes successfully nurturing and supporting customers throughout the customer journey.
What you will do:
- Ability to meet regular renewal and customer satisfaction targets.
- Accountable for driving customers to be referenceable
- Responsible for Customer Journey artifact development maintenance and delivery
- Accountable for tracking all customerrelated interactions and updates in Salesforce
- Monitor customer growth and changes in personnel
- Increase customers utilization of QAD products
- Partner with sales executives globally to ensure they are informed about issues support escalations events growth etc. of assigned customers. Support deal execution as needed including customer procurement group. Notify sales executives of new opportunities for existing customers or new leads.
- A subject matter expert (SME) who provides mentoring to others on the CS Team.
Qualifications :
What you need:
- Requires a minimum of 12 years of sales project management and/or customer service experience.
- A Bachelors degree; 5 years of ERP/SaaS experience.
- Track record of successfully managing complex customer relationships in the SaaS/ Technology industry. C level engagement experience.
- Technical skills: Working knowledge of Excel PowerPoint Word CRM software (Salesforce preferred) CS Platform (ie Gainsight)
Additional Information :
- Salary range: $155000 USD $168000 USD
- Your health and wellbeing are important to us at QAD. We provide programs that help you strike a healthy worklife balance.
- Opportunity to join a growing business launching into its next phase of expansion and transformation.
- The collaborative culture of smart and hardworking people who support one another to get the job done.
- An atmosphere of growth and opportunity where ideasharing is always prioritized over level or hierarchy.
- Compensation packages based on experience and desired skill set
About QAD:
QAD Inc. is a leading provider of adaptive cloudbased enterprise software and services for global manufacturing companies. Global manufacturers face everincreasing disruption caused by technologydriven innovation and changing consumer preferences. In order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive life sciences packaging consumer products food and beverage high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
