Operations Director - Evaluation Services Department
Operations Director - Evaluation Services Department
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Job Description
We are seeking an experienced and dynamic Operations Director for our EVS (Evaluation Services ) department. The ideal candidate will be responsible for driving operational excellence enhancing productivity and leading change management initiatives within the team. This role is pivotal in ensuring that our operations align with our strategic goals and deliver outstanding results for our clients. Additionally the Operations Director will oversee a Business Intelligence (BI) expert and a Salesforce expert to collect and prioritize all reporting and Salesforce needs for the subdepartments.
Key Responsibilities:
1. Capacity planning and Operational Excellence:
Ensure the business continuity of EVS Services.
Oversee Capacity planning for all activities in the Evaluations Services (Ratings IQ) and support budget planning to optimize resource capabilities and support the companys ambitious growth objectives.
Manage capacity according to actual workload and inflow to ensure timely delivery of services.
Develop and implement strategies to enhance operational efficiency and effectiveness across the EVS department.
Utilize datadriven approach to establish metrics that ensure highquality service delivery productivity gains and continuous improvement.
Lead process optimization initiatives to streamline workflows eliminate inefficiencies and drive productivity improvements.
Foster a culture of accountability and continuous improvement within the team.
Monitor EVS risks and mitigation plan.
2. Change Management:
Lead change management efforts to support the implementation of new processes technologies and strategies across EVS.
Provide training and support to the team to facilitate smooth transitions and adoption of new practices.
3. Team Leadership and Development:
Build and maintain a highperforming team by recruiting training and mentoring team members.
Create a positive and inclusive work environment that encourages collaboration and innovation.
Set clear goals and expectations providing regular feedback and performance evaluations.
4. Stakeholder Management:
Collaborate with crossfunctional teams to ensure alignment of operations with organizational goals.
Serve as a key point of contact for internal and external stakeholders addressing concerns and providing updates on operational initiatives.
Qualifications :
- Bachelors degree in Business Administration Operations Management or a related field; Masters degree preferred.
- 10 years of experience in operations management with a proven track record of driving operational excellence and productivity improvements.
- Strong leadership skills with the ability to manage motivate and develop a diverse team.
- Excellent change management skills with experience leading largescale transformation initiatives.
- Strong analytical and problemsolving abilities with a datadriven approach to decisionmaking.
- Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively with stakeholders at all levels.
- Experience managing BI and Salesforce functions is highly desirable.
- Experience in a sustainability or environmental solutions company is a plus.
Additional Information :
Start date: 1st April 2025
Location: Barcelona
In return for your expertise we offer:
- Support with all the necessary office and IT equipment
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employeeled resource groups
- Hybrid work organization (from the office or from home)
- Remote work from abroad policy
- Meals and Transportation Vouchers (Cobee card)
- Dental Benefits
- Life & Accident Insurance Private Health Insurance
- Paid employee volunteer day
- Paid moving day (1/year)
- Time off: 1 Community Service Day 1 Personal Day
- Summer Hours in July and August (36 hours per week)
- Hybrid Monthly Allowance for electricity and Internet
Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you!
Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.
Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
