drjobs Spotify Customer Service Expert with Turkish and English

Spotify Customer Service Expert with Turkish and English

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1 Vacancy
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Job Location drjobs

Sofia - Bulgaria

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic multicultural team for our Spotify client. If you want to become part of an exciting positive and truly international environment where you can develop yourself professionally get closer and work for industry global leaders in a variety of sectors then this is the right place for you. You will have the chance to meet new colleagues from all over the world gain broader experience and improve your interpersonal skills throughout the process.


Qualifications :

What you will be tasked with doing:

  • Providing Email support for our clients
  • Answering to How to and FAQ questions
  • Assisting with account and paymentbased questions and problems
  • Providing assistance with troubleshooting

    Youll receive:

    • Longterm job security with a permanent contract. 
    • Additional health insurance and life insurance. 
    • 24 days of paid annual leave including 3 wellness days. 
    • 1.5 hours of paid breaks per day. 
    • Food vouchers. 
    • Clear career path within the company. 
    • Ability to work from home. 
    • Extremely competitive salary. 
    • Worldclass onthejob training. 

    More Reasons to Join Us: 

    • Fully digital employee services through esignature. 
    • Employee assistance program including 24/7 access to psychological support. 
    • Employee discounts portal featuring over 20 exclusive discounts. 
    • Employee referral program. 
    • Rewards and recognition program. 
    • Relocation package if you are relocating from another city or country. 
    • Multisport card partially covered by the company. 
    • Inhouse learning and development portals with training options for certification. 
    • Multiple events organized for employee engagement and wellness initiatives. 
    • Gift for birth or adoption. 
    • Corporate social responsibility events and team buildings. 
    • Exposure to global business knowhow. 

    What qualifications you need:

    • Excellent Written skills in Turkish (C1)  
    • Good Verbal & Written skills in English (B2 or above) 
    • Valid workpermit to work in the EU
    • Previous Experience in Customer Service is a plus; 
    • Communication skills and ability to maintain good relationship with customers assisting them in finding the best solution; 
    • Positive attitude and great interpersonal skills with a can do attitude; 
    • Ability to present complex information in a simple and understandable way; 


    Remote Work :

    No


    Employment Type :

    Fulltime

    Employment Type

    Full-time

    Company Industry

    About Company

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