Front Office Executive
Front Office Executive
Posted on :
09-01-2025
Employer Active
1 Vacancy
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Job Description
Prime Function:
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
Qualifications :
- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills both verbal and written with proficiency in English (additional languages are a plus).
- Excellent organizational and multitasking abilities with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure with a proactive approach to problemsolving.
- Flexibility to work various shifts including weekends and holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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