Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pay Rate: $24.00 to $26.00 per hour.
BENEFITS
Veolias comprehensive benefits package includes paid time off policies as well as health dental and vision insurance. In addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
The incumbent is accountable for being the first line of contact for customer concerns.
Primary Duties/Responsibilities:
- Answers customer calls to provide information regarding directions processing mail cashiering posting payment application and termination of service payment arrangements collections meter reading billing inspections audits meter test and repair and replacements.
- Analyze customer billing and payment history.
- Effectively troubleshoots customer inquiries.
- Contacts delinquent customers to make arrangements for payment or discontinuance of service.
- Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action.
- Prepares and maintains records pertaining large and sensitive customers accounts and billings.
- Provides general clerical support to supervisor prepares and composes letters memoranda etc.
- Generates work orders for scheduled appointments and verifies check amounts.
- Maintains telephone logs of incoming calls maintain correspondence log.
- Performs data entry to complete work orders duplicates documents and bills retrieves and faxes requested work orders and customer servicerelated correspondence.
- Performs telephone switchboard and dispatcher duties.
- Completes final Read Orders.
- Completes Inspection Orders.
- Completes TurnOn/TurnOff Orders.
- Creates new accounts for new service.
- Processes Forms (Refunds Misapplied Payments Credit).
- Makes appointments to reread meter.
- Commitment to health safety and protection of the environment: The incumbent supports United Waters commitment to safety by complying with the programs regarding health safety and protection of the environment. The incumbent demonstrates safe work practices takes part in safety meetings and advises the supervisor of any nonconforming conditions.
- Complies with all organization safety procedures.
- Participates on crossfunctional teams.
- Performs other projects/tasks/duties as assigned.
Qualifications :
Education/Experience/Background:
- High School Diploma/GED is required.
- 2 to 3 years of progressive experience in a Customer Service environment preferred.
Knowledge/Skills/Abilities:
- Excellent oral and communication skills.
- Excellent telephone etiquette to respond to customer inquiries in a calm professional and courteous manner yet always keeping Company policies in mind.
- Ability to answer technical inquiries.
- Operate a personal computer and applicable software to enter and compile data and produce statistical reports and correspondence.
- Strong analytical organizational and PC skills.
- Ability to work independently with limited supervision.
- Ability to operate a variety of office machines and equipment.
- Knowledge of Customer Service policies and procedures.
- Ability to communicate with customers government officials coworkers with tact and professionalism.
- Knowledge of water regulatory requirements.
- English usage spelling punctuation and grammar.
Additional Information :
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
