drjobs Regional Service Manager South and West UK

Regional Service Manager South and West UK

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1 Vacancy
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Job Location drjobs

Hemel Hempstead - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

To provide effective management and leadership for UK Field activities involving multiple technical and administrative disciplines. Ensure all customer SLAs are met and exceeded through effective service delivery and maintenance of equipment throughout the South West region. Provide operational direction in the development and implementation of product line training to both internal and external clients within the South West region.

 

Duties:

  • Manage the UK Service business within the South West Region
  • Responsible for all deliverables and meeting the SLAs and KPIs for the South West Service contracts
  • Organizes allocates resources and manages the internal and external multidisciplinary teams and customer relationships
  • Negotiates and reaches agreement with customer or end user (internal or external to company) on all contractual requirements including deliverables/service scope time cost and quality.
  • Prepares detailed Monthly Management Review and presents to senior management
  • Develops and uses control methods and reporting for forecasting identifying monitoring and resolving variances in scope cost time and quality.
  • Ensure compliance with Company policies for Ethics Health Environment and Safety.
  • Regularly reports progress on the contracts identifying variance against agreed baseline with risk and opportunity considered.
  • Manage service parts endoflife process
  • Report monthly service KPIs
  • Capture all COPQ information and work with Ops and P&T to improve reliability of products
  • Participate in service bids when required
  • Provides strategic direction in the development and implementation of product line training to both internal and external clients.
  • Generate additional revenue and sales through Service Leads
  • Drive Service Safety culture
  • Point of escalation for all service issues/problems for released/supported products/manage customer relationships
  • Capture COPQ and feedback with metrics to the quality team and T&PD
  • Owner of visual management metrics for the South West service business
  • Escalation for outstanding technical issues and responsible for driving customer satisfaction
  • Lead recruitment activities of staff to include interviewing selection hiring and salary negotiation.
  • Coach develop retain review and recommend corrective action for employees.
  • Strong organizational skills & selfdiscipline to work independently with limited supervision.
  • Participates as a member of the Service Operations Management Team concerned with strategic growth of the business overall.
  • Work with Global Operations/Quality and T&PD on product reliability and COPQ improvements on all equipment installed within the South West region
  • Responsible for the budget (P&L) within the South West
  • Report and manage PMs/CMs and field service KPIs for the South West region
  • Drive improvements in COPQ and use metrics to demonstrate improvements.
  • The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
  • Effectively lead and manage the performance of people by being a role model to others monitoring progress on objectives and behaviours and coaching others for success.
  • Make effective timely decisions in a complex global market by sourcing and analysing critical information. 
  • Understanding and recognition of the organisations commercial environment and positioning themselves their role and their actions in order to support the organisations commercial success.
  • Engage challenge and work effectively with others.
  • Build an effective network of relationships both internally and externally understanding their customers needs.
  • Willing and able to identify and support change and continuous improvement in own and wider business environment.

Qualifications :

  • Demonstrate excellent interpersonal communication skills with the ability to interface comfortably with all levels in the organization including executive management
  • Individual must be open and approachable and demonstrate solid communication skills both oral and written.
  • Experience in a leadership role within a service organisation and responsibility for leading the growth of a business
  • Computer literacy competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • A strong orientation for customer focus and teamwork will be required.
  • Exceptional business and manpower management skills.
  • Significant knowledge and understanding of people and the ability to teach train motivate and develop staff.
  • Excellent people manager open to direction and collaborative work style and commitment to get the job done
  • Delegate responsibilities effectively


Additional Information :

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Department / Functional Area

Operations

About Company

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