SAP Service Process Expert

We are excited to offer you the opportunity to join our Business Digital Organisation as a SAP Service Process Expert!

As our SAP Service Process Expert you are responsible for:

• The conception and implementation of new requirements in the service process area (customer service field service scheduling processes and the associated IT solutions (focus on CRM ERP CTI)).        
• You translate customer requirements into technical specifications for implementation in IT systems. 
• You are responsible for defining the process and designing solutions based on customer requirements as well as supporting the global sales and service organisations.
• You will be a part of a cross functional team in an international environment this will come with occasional business trips (20%).

Interested Upload your CV today!

Qualifications :

Our ideal candidate should:

• Have a university degree in business administration process management informatics or comparable.
• Have indepth application knowledge in the area of SAP CRM SAP CS or S/4HANA Service (customer service and field service or scheduling modules desirable) additional knowledge of the sales and marketing modules an advantage
• Have extensive experience in the application of project management methods (PEP and agile) as well as SAP rollout projects
• Have experience in translating customer requirements into technical specifications for implementation in IT systems
• Be a team player be flexible and enjoy new challenges.
• Have very good communication skills written and verbal.
• Have a strong customer orientation.
• Be a proactive problem solver.
• Have enthusiasm for IT and innovation as well as mobility (willingness to travel internationally)

Additional Information :

Deadline for Applications: 31 January 2025
Please note we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: 01 April 2025
Please note that this date is advisory and can be flexible within reason.

Working Hours: 37 hours per week standard working pattern of 08:30 17:00 Monday to Thursday and 08:30 16:30 Friday with a 1hour lunchbreak.

Working with us comes with the following benefits:

• Hybrid working options available
• 25 days annual leave per year plus bank holidays additional service days accrued after 5 years
• Eligibility for our Company Performance Bonus (up to 1500 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP benefit
• Discounts on products from across the Bosch Group
• Subsidised onsite caf and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions free of charge employee assistance programme and after 2 years service you gain eligibility for funding up to 150 per annum to support your personal wellbeing
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Cycle to work scheme with discounts on pushbikes ebikes and accessories
• Policy to support growing families
• Access to selfservice training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!

Remote Work :

Yes

Employment Type :

Fulltime