Hospitality Manager
Hospitality Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you a customer service enthusiast with a passion for events and a flair for management We have the perfect opportunity for you! Join our prestigious private school as a Hospitality Manager and be a key player in delivering exceptional experiences at Harlaxton. If youre ready to lead inspire and create unforgettable events keep reading!
What Youll Be Doing:
Team Dynamo:
- Lead by example stepping in wherever needed to support your team.
- Manage communications with the catering team service and event delivery and theme days representing Holroyd Howes high standards.
Event Maestro:
- Oversee events of all kinds managing the front of house team team deployment and training to maintain our exceptional standards.
- Ensure client service is always a top priority acting as the goto person for shift handovers and providing stellar service.
Operational Guru:
- Maintain a professional approach at all times managing stocks ordering finances and POS systems related to events.
- Stay updated on food and industry trends incorporating new service styles and concepts into our offerings.
Training:
- Assess employee performance identify training needs and ensure training aligns with company policies.
- Deliver monthly training with team members
Performance & Development:
- Conduct job chats and performance reviews maintaining development plans.
- Hold regular team meetings to communicate important information standards and improve team cohesion.
Health & Safety:
- Ensure all employees are aware of and adhere to Health and Safety policies.
- Provide regular Health Hygiene and Safety training.
Motivation & Support:
- Empower support and encourage your team maintaining an opendoor policy.
- Lead team briefings before each service ensuring company processes are achieved at all times.
Customer Focus:
- Work closely with the team and management.
- Ensure customers receive prompt and efficient service consistently exceeding their expectations.
Visibility & Approachability:
- Be visible during service periods approachable and proactive in fulfilling customer needs.
- Maintain clean and fully stocked service areas.
Event Service:
- Lead front of house service in dining rooms and events.
Coordination & Documentation:
- Liaise with the hospitality manager to ensure topnotch service throughout the day.
- Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.
People Management:
Team Culture:
- Treat and lead your team members as you would expect to be treated.
- Ensure company policies are adhered to and carry out kitchen/service duties as needed.
Health & Safety Food Safety & Environment:
Complete all monitoring forms books and allergy documentation meticulously
Training & Compliance:
- Attend required training courses and follow cleaning schedules rigorously.
- Ensure all health and safety policies are observed and adhered to.
Qualifications :
Full UK Drivers Licence is required for this role
Additional Information :
As a Holroyd Howe colleague working as a Hospitality Manager you will not only be working in beautiful surroundings you will also be entitled to a variety of benefits including:
- Free Meals whilst at work
- Company sick pay scheme
- 28 Holiday days inclusive of bank holidays
- We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles
- Reward & recognition schemes
- People awards to celebrate our employees
- Employee Benefits Platform
- Employee Assistance Program
- Recommend a friend scheme
- HIT Apprenticeships for all experience levels
- Team events scheduled throughout the year
- Pension scheme
Benefits:
- Bereavement leave
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Onsite gym
- Onsite parking
- Store discount
IND1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
