Associate Professional - Quality Analyst
Associate Professional - Quality Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Quality Analyst get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Qualifications :
Our most successful candidates will: Bachelors degree Experience with process documentation Be able to work in MS Office Have advancedlevel knowledge of Excel Be able to work in a fastpaced environment Be proactive in developing trust and professional rapport with employees and team members; work as a teamplayer Have strong analytical skills; be able to interpret data identify trends and make suggestions for improvements Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
