Team Lead - Technical Support
Team Lead - Technical Support
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Job Description
Requirements
- Several years of relevant professional experience in the IT sector preferably in the service desk Ideally you have already managed a team of several people and have a trainer qualification certificate
- Strong communication (oral and written) and cooperation with both customers and internally; open empathetic and committed demeanor
- Good knowledge of IT service management (ITIL)
- Convincing through initiative a pronounced handson mentality and organizational talent
- Good analytical skills quick comprehension and a high willingness to learn
- Very good written and spoken German and English skills (C1 Minimum)
Tasks & Responsibilities
- Technical management of the employees of the Technical Support Team in Hsbach in their daily service provision and customer communication Personal support of selected major customers
- Coordination and prioritization of tasks in a dynamic environment daily check of the ticket backlog to ensure SLA compliance
- Setting goals for the team and monitoring service provision as well as carrying out performance assessments
- Design of processes and their mapping in our service tool in the sense of continuous improvement
- Determination and implementation of training needs
- Crossdepartmental and global collaboration especially with development and with our international service teams
Core Benefits
Challenging and varied tasks in a pleasant collegial working atmosphere with prospects.
We value a lively corporate culture and an innovative working environment.
Our extensive employer benefits include individual training opportunities flexible working time models with the option of working from home regular employee events company pension plans capitalforming benefits fitness offers job bike and much more.
Required Experience
at least 5 years
Employment Type
Fulltime
Hiring Process
1) Application via Talent Partner
2) First telephone interview: With HR and department head
3) Onsite interview: Discussion of the specific tasks and conditions in the head office.
4) Decision: Final offer or rejection.
Employment Type
Full Time
