Project and Service Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Our client a leading FMCG company in Kuwait is seeking a dynamic and experienced Project and Service Delivery Manager to oversee and manage their project portfolio while ensuring the effective delivery of IT services. This role is pivotal in driving operational excellence and supporting the organizations technological initiatives.
Responsibilities:
- Manage the organizations project portfolio ensuring alignment with strategic objectives.
- Establish and implement a project management framework based on industry best practices including methodologies phases deliverables and templates.
- Lead IT projects from initiation to completion ensuring they are delivered on time within budget and meet defined scope.
- Monitor project progress and performance addressing risks and ensuring adherence to deadlines and budgets.
- Collaborate with crossfunctional teams and stakeholders to ensure project success and alignment.
- Develop governance processes to maintain consistency and quality in project delivery.
- Supervise and guide the service desk team to ensure timely and effective resolution of IT incidents and requests.
- Ensure adherence to service level agreements (SLAs) and implement continuous improvements to enhance service quality.
- Analyze service desk metrics and customer feedback to identify and implement process improvements.
- Train and mentor team members to enhance skills and stay updated with the latest technologies and management practices.
Qualifications:
- Bachelors degree in computer science information technology business or a related field; a masters degree is preferred.
- ITIL and PMP certifications are required; MoP and SDLC certifications are an advantage.
- 5 7 years of experience in project management including portfolio management; supervisory experience in IT support is a plus.
- Bilingual proficiency in Arabic and English is required.
- Strong knowledge of IT systems hardware software and network troubleshooting.
- Proficiency in ITSM tools project management software and analytical tools.
- Excellent communication leadership and problemsolving skills.
- Strategic mindset with the ability to align projects with organizational goals.
- Customerfocused approach with a commitment to delivering exceptional service.
Employment Type
Full Time
