Empowered by the Retail Director/Area Manager/City Manager:
-Guarantee the store profitability
- Create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
- Develop and implement business action plans to maximize sales for each product category and clients tier segment
- Maintain a high sell through
- Ensure the implementation and of all company initiatives within the store
Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
Guarantee the full organization of company assets, for both the BoH and FoH guidelines
Communicate company set KPIs and identify strategies to ensure that the performance standards are met
Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform
Manage and support stock levels through direct communication with key business departments
Assure stock fill-in on basics and purchase assortment to achieve store goals
Lead the CRM processes in order to:
- guarantee the of the company’s CRM initiatives
- develop opportunities with loyal and potential clients
Ensure Learning and Development activities for the store employees:
- overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
- in collaboration with HR L&D, preparing individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases
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