RQ08415 Specialized IT Consultant - Senior

Experience and Skill Set Requirements

Develop and lead crossprocess compliance and design coordination within the operations team and crossfunctionally throughout the organization.

Provide technical guidance to stakeholders to ensure that process standards are understood process procedures and policies are adhered to process activities are monitored and that best practice process activities are integrated accordingly.

Ensures documentation for I&IT best process procedures and protocols are drafted ensuring their compatibility with the service management practices.

Provide advice and expertise to external vendors and senior management to contribute to IT strategies and projects.

Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.

Provide expertise on all ITSM best practices and processes.

Design implement and work with the project team in completing all relevant and required documentation in alignment with OPS standards.

Support the testing team during system and UAT testing.

Participate in Knowledge transfer.

Knowledge of systems and data analysis design development configuration testing release and installation principles and tools for IT Service Management (ITSM).

Knowledge of technology management network infrastructure and emerging technologies in areas such as telecommunications.

Planning prioritizing and coordination skills to plan and direct activities.

Criteria Ratings

Business Analysis Skills : 40 points

Knowledge of systems analysis design development configuration testing release and installation principles and practices methods techniques and tools for ITSM.

Experience in identifying process improvements and providing solutions for gaps.

Communication Skills: 20 points

Excellent oral and written communications to manage stakeholder relations provide written/verbal instructions.

Experience developing process documentation for a variety of audiences.

IT Service Management Skills: 35 points

Knowledge and experience with ITSM/ITIL principles protocols processes and standards IT Service Management (ITSM) including techniques trends and resources management in order to identify technical and human change management needs.

Experience in the development/execution of multiple ITSM processes.

Public Sector Experience : 5 points

5 Years of Experience.

Knowledge Transfer

Codes

Scripts

Project Manager / Team members.

1:1 meetings / team meetings / documentation on SharePoint site throughout the duration of the project life cycle etc.

NOTE: This position is currently listed as Onsite; however the Assignment under this request will provisionally be Hybrid working 7.25 hours per calendar day sometime between 8:005:00 PM (excluding lunch breaks) Monday to Friday inclusive unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment you will be under the discretion of the Hiring Managers requirements for the Project you are assigned to.

Must haves:

• Experience working in service management for the Ontario Government / Federal Government / Broader Public Sector.
• Demonstrate strong ITSM knowledge and experience.
• Have experience developing processes and documentation.
• Have experience collaborating with internal and external stakeholders.