Spanish-Speaking Customer Service
Spanish-Speaking Customer Service
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Job Description
Position: SpanishSpeaking Customer Service Representative (Onsite)
Location: Lisbon Portugal (Onsite Only)
Industry: Website Technical Solutions
Employment Type: FullTime (Rotating Shifts)
Salary and Benefits:
- Competitive salary
- Full health and life insurance coverage from the first day
- Meal allowance
- Transportation allowance
- Companyprovided equipment (Laptop tools and software)
- Opportunities for career advancement and professional development
Work Details:
- Location: Lisbon Portugal (Onsite)
- Working Hours: 24/7 rotating shifts (including night shifts) Monday through Sunday
- Days Off: 2 rotating days off per week
- Shift Pattern: Morning afternoon and night shifts on a rotating schedule
Language Requirements:
- Spanish: Required minimum proficiency level of C2
- English: Intermediate proficiency (B2 or higher preferred)
Job Overview:
We are seeking a motivated and customeroriented Spanishspeaking representative to join our team in Lisbon Portugal. This is a fantastic opportunity in the website technical solutions industry where you will be responsible for offering technical support to Spanishspeaking clients. As an onsite representative you will resolve issues related to website services providing exceptional customer service and contributing to the companys rapid growth. This role offers ample chances for career development and growth within the company.
In your role as a Spanishspeaking customer service representative you will provide toptier technical assistance to clients facing websiterelated challenges. You will guide customers through troubleshooting processes ensure their satisfaction and provide both reactive and proactive support in a dynamic and fastpaced work environment. Prior experience in customer service or technical support is helpful but not required as comprehensive training and resources will be provided.
You will be responsible for maintaining a high level of professionalism and ensuring each customer interaction is handled efficiently. You will also have access to internal training programs and the opportunity for performancebased promotions allowing you to grow your career within the company.
Primary Responsibilities:
- Deliver excellent customer service to Spanishspeaking clients via phone email and live chat addressing technical issues related to websites.
- Troubleshoot and resolve technical problems including website errors and performance issues providing clear explanations of solutions.
- Guide customers through various website features and account settings ensuring they can fully utilize the platform.
- Address customer inquiries promptly providing solutions that align with company guidelines.
- Maintain customer satisfaction by offering quick and effective solutions while adhering to professional standards.
- Document and track customer interactions accurately in the CRM system for followup and quality control.
- Escalate complex technical issues to relevant internal teams for prompt resolution.
- Offer feedback on ways to improve services based on customer interactions.
- Ensure the security and confidentiality of customer data by complying with company policies.
- Participate in ongoing training to improve technical knowledge and customer service skills.
- Perform under pressure during peak times and weekends maintaining high service levels.
Required Skills and Qualifications:
- Spanish fluency (C2 level minimum required)
- Intermediate English proficiency (B2 level or higher preferred)
- Previous experience in customer service or technical support is advantageous but not essential
- Strong communication skills both written and verbal
- Enthusiasm for technology and the ability to quickly learn new systems
- Strong problemsolving and troubleshooting abilities
- Ability to multitask and work in a fastpaced environment
- Excellent organizational skills and attention to detail
- Ability to remain focused and efficient with repetitive tasks
- Comfortable working night shifts and weekends as part of a rotating schedule
- A customercentric attitude with the ability to empathize with clients concerns
- EU ID required for employment in Portugal
Additional Benefits:
- Health and Life Insurance: Comprehensive coverage from day one
- Meal Allowance: Daily allowance to cover meals
- Transport Allowance: Monthly allowance to assist with transportation costs
- Career Development: Continuous professional growth opportunities within the company
- CompanyProvided Equipment: All necessary tools and equipment including a laptop and software
- Work Environment: A collaborative team focused on open communication and shared learning
Employment Type
Full Time
