Paralegal - FTC
Paralegal - FTC
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Paralegal will play a crucial role within the Customer Resolution Team primarily responsible for reviewing decisions from the Financial Ombudsman Service (FOS) and drafting robust submissions in response defending the Banks position. The main focus of these submissions will be to critically evaluate the credibility of customer complaints and testimonies and articulate wellfounded arguments to support the Banks position. The role requires a meticulous approach to analyzing case details and presenting facts persuasively.
Key Responsibilities
- Review and analyse Ombudsman decisions from the Financial Ombudsman Service and identify key aspects that require response.
- Draft comprehensive and compelling submissions that critique the credibility of customer testimonies and present the Banks perspective accurately and persuasively.
- Work closely with the Complaints Team to gather all necessary information and documentation related to each case.
- Coordinate with the Head of Litigation other legal team members and external legal counsel to ensure alignment on case strategies and submissions.
- Support the Complaints Team on other ad hoc complex complaints issues which require a legal lens or input.
- Where required manage some ad hoc low value litigation claims for the Bank.
- Develop strong working relationships (and manage those relationships) with internal stakeholders in the Bank including in particular the Banks Head of Litigation Head of Customer Resolution and the Complaints Team ensuring collaborative ways of working.
- Assist with managing external counsel when necessary ensuring that they are briefed appropriately and their work aligns with the Banks litigation strategies and following proper process to ensure sign off before committing any legal spend.
- Provide regular updates on any new points of principle and themes included in FOS decisions as well as the status and outcomes of submissions to the Head of Litigation and Head of Customer Resolution.
Qualifications :
- Paralegal certification or equivalent professional qualification. Qualified lawyers in the UK as well as other common law legal jurisdictions (e.g. Australia New Zealand) will also be considered.
- Experience in a contentious / disputes paralegal role preferably within the financial services or banking sector.
- Extensive experience with civil litigation practices and procedures court and FOS etc (including DISP) processes particularly in relation to consumer claims and financial misselling (including s140A CCA unfair relationships claims).
- Strong analytical skills with the ability to critically evaluate information and present logical arguments.
- Experience in managing relationships with external legal counsel and other legal service providers.
- Ability to work independently and as part of a team with strong organisational skills and attention to detail.
- Inhouse experience (permanent or secondment) in the financial services/banking sector is preferable.
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexiholiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
