Director of Client Services - FTC
Director of Client Services - FTC
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Job Description
Who are we
We are the originators of influencer marketing.
Influencer is an agency built at the intersection of creativity data and technology with a unique people power & platform power approach.
From big brand launches to shifting perceptions and from riding fast trends to driving footfall Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.
Campaigns are underpinned by Influencers gamechanging proprietary technologies which are supercharged by official partnerships and data integrations with the worlds leading social platforms for realtime and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.
We believe the more tangible scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the True Human Influence movement; on a mission for creator campaigns to be judged in the same way as other media activations.
Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries Influencer has been helping brands navigate the everevolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge experience and technology that have enabled them to deliver thousands of campaigns for hundreds of brands in markets across the world. Today Influencer has a team of 120 of the best talent in the industry working across Europe North America and the Middle East. From Google to CocaCola from Amazon to Microsoft and from TikTok to Meta they work with companies brands and agencies across every vertical building meaningful relationships between brands creators and their audiences.
Job Title
Director of Client Services (Maternity Cover)
Reporting of the role
Managing Director
Overview of the job
A highly organised commercially focused Director of Client Services who can manage a number of client account teams spread across a broad range of industries.
3 best things about the job
Working directly with some of the biggest brand names in Europe
Managing an experienced motivated team and helping them with their development
Directly inputting into the strategic development of our client offering
Measures of success
In the first few months you would have:
Be up to speed on every client account understanding client goals and ensuring that were meeting them
Get to know your team what theyre good at what theyre great at and what needs improving
Know our business inside out what we sell how we deliver our work and where we can add real value to our clients
Roles & Responsibilities:
Managing a number of key account and secondary account teams comprising some 14 staff members
Safe guarding the commercial and delivery responsibility across a number of key and secondary accounts
Ensuring campaigns meet or exceed KPIs relating to content quality campaign performance and agreed timings
Ensure client revenue growth and margin targets are met
Responsible for pipeline management and QoQ forecasting across clients
Ensure clients are satisfied with our work and are rebooking campaigns
Support on new business pitches; being responsible for delivering our client services offering and mapping creator deliverables as part of this
Work with team to identify and aid in areas for improvement
What you will need:
Extensive experience servicing clients in the media and / or advertising preferably within the digital marketing space
Strong knowledge and understanding of influencer marketing affiliation with creator costs preferred
Proven ability to manage multiple teams
Proven ability to identify and capitalise on opportunities for client revenue growth
Strong business acumen and a firm grasp of numbers and figures
A few of our core benefits:
Private Healthcare through Vitality
Wellbeing support through Vitality including EAP & Mental Health cover
25 days of Annual Leave ( Bank Holidays which can be flexed to your needs)
For more information on our benefits perks and what makes us unique please visit our website here
At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We are committed to embedding Diversity Equity & Inclusion into everything we do at Influencer making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Employment Type
Full Time
