Client Technical Analyst Health - Remote

Reporting to the Client Technical Manager the Client Technical Analyst will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products.

You will:

• Work with payers trading partners internal Experian Health technical teams and our clients to resolve issues.
• Troubleshoot issues related to the Patient Access Curator platform.
• Troubleshoot complex payer issues.
• Small to medium size project management and oversight.
• Manage a large caseload of issues and questions escalated from Customer Support and Relationship Management in Salesforce.
• Work with clients via support cases email and telephone and meet with them to resolve issues.
• Determine the severity and scope of issues inquiries and requests.
• Manage and troubleshoot client and user payer configurations.

Qualifications :

Skills and Qualifications:

• A bachelors degree in business healthcare management or a related field.
• 2 years experience in the healthcare IT industry.
• Experience with healthcarerelated standards and specifications; ANSI X1.
• Analytical with a keen eye for detail.
• Remain evenkeeled with frustrated customers.
• Flexibility to manage unforeseen situations outside of the agents control.
• Patience in handling repetitive customer support issues.
• Prioritize and differentiate important tasks from urgent ones.
• Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization.

Benefits/Perks:

• This role is remote from within the US
• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote hybrid or inoffice
• Flexible time off including volunteer time off vacation sick and 12paid holidays

Additional Information :

Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

Yes

Employment Type :

Fulltime