Customer Experience Rep II

*YOU ARE more than just a title YOU ARE

A Relationship Builder  You manage direct to physician orders placed via phone fax email and sales reps (providing field sales support). You facilitate new account setup and account changes make welcome calls to new customers validate pricing eligibility and facilitate pricing setup.

A Troubleshooter You provide provisioning and navigation support for Allergan Direct online ordering for customers process returns and replacements and provide general customer support.

A Team Player  The team serves as a one stop shop handling inbound and outbound calls. Agents are regionally aligned and manage a regional inbox with incoming emails/faxes with inquiries orders and range of requests from customers and the field. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships to support customers and Field Sales.

YOU WILL:

Be a customer SME. You will receive and answer customer and field inquiries investigate and follow up on orders triage calls and resolve issues / answer questions with the highest degree of quality and accuracy.

Build bridges. Partner with Allergan Aesthetics Sales Reps and clients cross train to assist other management teams within Customer Operations and coach / mentor as needed.

Be excellence focused. Proactively identify areas of opportunity utilize reporting to monitor and track work and maintain confidential information.

Qualifications :

       24 years of Customer Service Experience

       Experience working with MS Office Suite

       Attention to detail and the ability to multitask and meet deadlines

       Ability to handle and lead multiple projects independently

       High School Diploma (Bachelors Degree preferred)

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our shortterm incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion.  It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.

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