Client Services Specialist
Client Services Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provides project management for ongoing client sample programs through daily customer communication and contact
- Be an internal liaison for clients so they only need to contact one person
- Empowered to make decisions on behalf of clients to provide superior service
- Assists Client Managers with managing various aspects of quote proposal and RFI development for assigned opportunities
- Provides information for clients (e.g. Pricing Capabilities Status Sample Submission)
- Onboard new clients by asking appropriate questions and providing SampleKinect training
- Submits and coordinates client requests for retesting additional testing OOS investigations and changes that are needed
- Provides support for other Client Service Associates when needed (e.g. absence workload adjustment site and regional balancing)
- Coordinates conference calls with client and other areas of Food Solutions as needed
- Contributes to assigned process improvement projects and supports implementation when needed
The ideal candidate would possess:
- 2 years of direct food testing high intensity customer service or other businessrelated experience
- Experience in a scientific or logistics environment is heavily weighed
- Ability to work on multiple deadlines simultaneously
- Knowledge of other software applications (i.e. SFDC NIMS) preferred
Qualifications :
Basic Minimum Qualifications (BMQ):
To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge skill or ability required.
- 2 years of direct food testing high intensity customer service or other businessrelated experience
- Excellent customer service skills attention to detail and ability to be persistent while maintaining tact
- Thickskinned ability to receive and deliver difficult news
- Demonstrated computer skills requires excellent MS Office experience (specifically Excel Word Outlook)
- Demonstrated ability to plan multitask and prioritize
- Demonstrated teamwork communication (written and verbal) and organizational skills
- Ability to work independently
- Knowledge of other software applications (i.e. SFDC NIMS) preferred
- Ability to work to multiple deadlines
- Ability to learn technical chemistry and microbiology testing requirements
- Ability to communicate appropriately and effectively with internal and external clients
- Positive attitude and sense of urgency
- Experience in a scientific or logistics environment is heavily weighted
Education/Experience (BMQ):
- Preferred: Bachelors degree in a scientific business or related field (or equivalent work experience)
Other Factors:
- Flexibility to participate in meetings across various time zones outside core working hours
- Occasionally working extended hours in order to adhere to client deliverable timelines
Additional Information :
As a Eurofins employee you will become part of a company that has received national recognition as a great place to work!
What we Offer:
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Opportunity to progress your laboratory career
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
