Client Services Associate
Client Services Associate
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Job Description
- Provides project management for ongoing client sample programs through daily customer communication and contact.
- Provides sample registration though the laboratory LIMS system and ensures correct registration
- Arranges all aspects of local and international logistics for both sample collections and overseas shipments to global partners.
- Performs data entry into eLIMS CRM and other databases as appropriate
- Be an internal liaison for clients so they only need to contact one person.
- Empowered to make decisions on behalf of clients to provide superior service.
- Provides information for clients (e.g. Pricing Capabilities Status Sample Submission)
- Onboards new clients by asking appropriate questions and provides on line sample registration training
- Submits and coordinates client requests for retesting additional testing OOS investigations and changes that are needed.
- Communicates and coordinates timely resolutions to customer complaints.
- Provides support for other Client Service Associates and Sample Management team when needed (e.g. absence workload adjustment site and regional balancing)
- Coordinates conference calls with client and Eurofins sites as needed.
- Monitors KPIs for key customers assigned including TAT performance metrics and Interco sales.
- Contributes to assigned process improvement projects and supports implementation when needed.
- Performs adhoc duties as assigned.
Qualifications :
- Diploma in a science business or related field (or equivalent work experience)
- Minimum of 2 years of direct food testing high intensity customer service or other businessrelated experience
- Excellent customer service skills attention to detail and ability to be persistent while maintaining tact
- Thickskinned ability to receive and deliver difficult news
- Demonstrated computer skills requires excellent MS Office experience (specifically Excel Word Outlook)
- Demonstrated ability to plan multitask and prioritize
- Demonstrated teamwork communication (written and verbal) and organizational skills
- Ability to work independently
- Knowledge of other software applications (i.e. SFDC NIMS) preferred
- Ability to work to multiple deadlines
- Ability to learn technical chemistry and microbiology testing requirements
- Ability to communicate appropriately and effectively with internal and external clients
- Positive attitude and sense of urgency
- Experience in a scientific or logistics environment is heavily weighted
Additional Information :
What we offer: As an employer were keen to look after our people with as much dedication as they look after our patients. Thats why we offer competitive salaries excellent training and exceptional career prospects. Were a growing and ambitious company so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins Food Testing is an Equal Opportunities Company.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
