Associate Network Analyst
Associate Network Analyst
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Job Description
Visas Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people. While working with us youll get to work on complex distributed systems and solve massive scale problems centered on new payment flows business and data solutions cyber security and B2C platforms.
The Opportunity:
If you think you could support Visa as an GNOC Network Specialist/Associate we want to hear from you together lets make Visa a great place to work.
The Work itself:
As a member of Global Network Operations Centre (GNOC) team the Application Support is the inshift detection notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an indepth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations such as Cloud SASI Network many other Payment products and services.
Essential Functions
The Skills You Bring:
Good Understanding of customer topology and potential workaround scenarios (obtain through OJT) to mitigate client impact.
Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.
Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate as per documented process.
Follow documented support procedures managing each issue through resolution or turnover in order to maintain established service levels.
Track update and resolve all assigned incidents changes and problem reports in the incident management system ensuring that documentation is thorough accurate and meets a standard of high quality.
Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
Basic understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.
Work Hours This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). And when scheduled would be required to work weekends and public holidays.
Qualifications :
Basic Qualifications
Sound understanding and working knowledge of routing protocols such as BGP EIGRP ISIS and OSPF.
Good working knowledge on Cisco 65xx/72xx/76xx Nexus 5k/7k & FEX Arista switches Bluecoat proxy F5 LTM & GTM Juniper Silver Peak.
Good Knowledge of SolarWinds Netcool or other fault monitoring toolsets
Good Knowledge of ServiceNow or other incident and change management tools.
Broad knowledge and background on TCP/IP MPLS WAN LAN SDWAN and Cloud technologies.
Good Knowledge of datacenters and wideareanetwork routing/switching tunneling security operations/Network Design or engineering MPLS and Ethernet carrier transports
Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting.
Experience on Packet analyser Network discovery Tools like Thousand Eyes Netbrain Wireshark.
GO Onsite Flex working model.
Basic load balancer knowledge.
Previous experience in Network Operations.
Excellent verbal/written communication organisational skills ability to prioritise a constantly changing workload. Interpersonal skills and ability to excel as part of a team.
MS Office suite proficiency.
Preferred Qualifications
Preferred: Diploma or equivalent experience
Preferred: ITIL certification
Preferred: Cisco CCNA Juniper JNCIA AWS Silver Peak.
Desirable: Any experience of network automation especially toolsets such as Python or Ansible
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
