Customer Care Associate - Mandarin Speaker
Customer Care Associate - Mandarin Speaker
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1 Vacancy
Job Description
- Providing support for customers via phone email chat to ease their experience on the platform answer questions and provide consultative assistance
- Take appropriate steps to listen understand and engage with the customer to find solutions and communicate options
- Developing a comprehensive understanding of the EcoVadis platform processes and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
- Understanding and communicating industry best practices and the evolution of EcoVadis product platform functionality methodology and administrative services integral to the customers success
- Capturing internal and customersourced insights then proactively reporting and contributing as necessary with the Team Leader Management and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
- Additional responsibilities related to the function may be required
Qualifications :
- Bachelor or Diploma in Communications International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role.
- Fluent in Mandarin and English is a must; proficiency in Mandarin or additional languages would be a plus.
- Ability to speak with a customer as a firstlevel support
- Customer and qualityoriented attitude
- Being openminded and flexible
- Excellent written and verbal communication skills
- Good time management with strong organizational skills
- Interest in Sustainability would be a plus
Additional Information :
- Beginning: April 2025
- Full time position
- Location: Malaysia (Remote)
In return for your expertise we offer:
- Support with all the necessary office and IT equipment
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employeeled resource groups
- Medical Aid coverage in accordance with company policy
- Remote work model
- Remote work from abroad policy
- Paid employee volunteer day
Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!
Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know.
Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
